>>> Coaster Alexis Transitional Chesterfield Sofa in Charcoal

DO NOT ORDER FROM FURNITURE CREATIONS
Ordered 2 couches. 1 came with the broken completely broken. Company got notified within 30' minutes from receiving by phone followed by an email with detailed pictures. Please notice that the damage was able to view once you turn the couch upside down to screw the legs. Here is what we got for an answer:

Good Morning,
Thank you for your photos. Again we apologize for the damage to your
order. However without the damage being noted on the receipt we are
unable to authorize a replacement for this order. In the interest of
customer service we would like to offer you a partial refund of 10% of
your order for this damage.
Please let us know if you accept and we will proceed accordingly.
Thank you,
Katie S.
Furniture Creations

And it gets better....
After filling a claim...here is what we and AMAZON got for an answer:

The seller has agreed to reimburse you upon return of the item to this address:...

• Charcoal colored upholstery.
• Dims: 86" X 32.5" X 35".
• Matching pieces available separately.
• Low tapered wood legs.
• 2 Cylindrical Lumbar Pillows Included.

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Relax in style with the Alexis collection, Wrapped in a low pile micro velvet in a charcoal color for the ultra soft look and feel, this set also features full reversible seat cushions and a decorative tufted back. Comfy lumbar pillow are included. Finish this collection with a cappuccino finished occasional group (#700275).

Product brand: Coaster Home Furnishings

>>> Coaster Alexis Transitional Chesterfield Sofa in Charcoal
Rating: 100% based on 975 ratings. 91 user reviews.